Payment Terms

Last Updated: December 7, 2025

These Payment Terms govern all financial transactions between Domain and its users. By enrolling in courses or purchasing services through domain.info, you agree to these terms.

1. Accepted Payment Methods

We accept the following payment methods for course enrollment and service purchases:

Credit cards (Visa, Mastercard, American Express)
Debit cards
PayPal
Bank transfers (for institutional purchases)
Other digital payment methods as displayed at checkout

Payment processing is handled through secure third-party payment processors. Domain does not store complete credit card information on our servers.

2. Pricing and Currency

All prices are displayed in Canadian Dollars (CAD) unless otherwise specified. Course prices are subject to change without prior notice. The price applicable to your purchase is the price displayed at the time of transaction completion.

Promotional discounts, early-bird pricing, and special offers are time-limited and may expire without notice. Discount codes cannot be combined unless explicitly stated.

3. Course Enrollment Fees

When you enroll in a masterclass or course, you agree to pay the full enrollment fee as displayed during checkout. Course fees typically include:

Access to all course materials and video content
Downloadable resources and workbooks
Certificate of completion (where applicable)
Technical support during the course duration

Additional services, such as one-on-one coaching sessions or premium support, may incur separate charges clearly indicated before purchase.

4. Subscription Services

Domain may offer subscription-based access to content libraries or ongoing courses. For subscription services:

Billing occurs automatically on a recurring basis (monthly, quarterly, or annually)
Subscriptions continue until cancelled by the user
You will receive email notification before each billing cycle
Cancellation must occur before the next billing date to avoid charges
No refunds are provided for partial subscription periods

5. Payment Processing and Authorization

By providing payment information, you authorize Domain to charge the specified amount for your purchase. You represent and warrant that:

You have the legal right to use the payment method provided
The information you provide is accurate and complete
You will maintain sufficient funds or credit to complete the transaction

If a payment is declined or fails, we reserve the right to suspend access to purchased content until payment is successfully processed.

6. Taxes and Additional Fees

Applicable taxes, including but not limited to sales tax, value-added tax, or goods and services tax, will be calculated and added to your total at checkout based on your billing address.

You are responsible for any additional bank fees, currency conversion fees, or international transaction fees imposed by your financial institution.

7. Billing Errors and Disputes

If you believe there is an error in your billing statement or charge, you must contact us within thirty (30) days of the transaction date at [email protected]. Please provide:

Your account information
Transaction date and amount
Description of the error
Supporting documentation

We will investigate all billing disputes promptly and respond within fifteen (15) business days.

8. Refund Policy

Our refund policy is detailed in our separate Refund Policy document. Generally:

Refund requests must be submitted within the specified timeframe for each course
Digital content accessed or downloaded may not be eligible for refund
Subscription fees are non-refundable except where required by law
Refunds are processed using the original payment method

Processing time for approved refunds is typically five (5) to ten (10) business days, though your financial institution may require additional time.

9. Late Payments and Payment Plans

For institutional purchases or special payment arrangements:

Payment is due within thirty (30) days of invoice date unless otherwise agreed
Late payments may incur interest charges at the rate of 1.5% per month
Access to services may be suspended for accounts with overdue balances
Payment plans must be arranged in advance and confirmed in writing

10. Price Changes and Grandfathering

Domain reserves the right to modify pricing for courses and services at any time. For existing enrollments and active subscriptions:

Price increases will not affect completed purchases
Active subscriptions may be subject to price changes with thirty (30) days advance notice
You may cancel your subscription before the price increase takes effect
Promotional pricing is not guaranteed for future billing cycles

11. Group and Institutional Purchases

Special terms apply to group enrollments and institutional licenses:

Custom pricing available for groups of ten (10) or more participants
Invoicing and payment terms negotiated individually
Volume discounts may apply
Separate agreement required for enterprise purchases

Contact [email protected] for group purchasing inquiries.

12. Free Trials and Promotional Access

When free trials or promotional access is offered:

Payment information may be required at sign-up
You will not be charged during the trial period
Automatic billing begins when the trial ends unless cancelled
Trial eligibility may be limited to new users only
One trial per user or household

13. Gift Purchases and Vouchers

Course access may be purchased as gifts or through voucher codes:

Gift purchases are non-refundable once the recipient activates access
Vouchers must be redeemed within the specified expiration period
Voucher codes are not redeemable for cash
Lost or stolen voucher codes cannot be replaced

14. Account Credit and Wallet

If applicable, account credit or wallet balances:

Can be applied toward future purchases
Are non-transferable between accounts
May have expiration dates as specified
Cannot be exchanged for cash
Will be forfeited if account is closed

15. Security and Fraud Prevention

To protect against fraudulent transactions, we may:

Verify payment information before processing
Request additional identification or documentation
Limit purchase quantities or transaction amounts
Suspend accounts suspected of fraudulent activity
Report suspected fraud to appropriate authorities

We employ industry-standard security measures to protect your payment information during transmission and storage.

16. Third-Party Payment Processors

Payment processing is facilitated through third-party service providers. By making a purchase, you agree to the terms and privacy policies of these processors. Domain is not responsible for:

Payment processor service interruptions
Third-party processing fees
Data handling by payment processors
Disputes between you and the payment processor

17. Chargebacks and Payment Reversals

Initiating a chargeback or payment reversal without first attempting to resolve the issue with Domain may result in:

Immediate suspension of account access
Termination of services
Collection efforts for outstanding balances
Prohibition from future purchases

We encourage you to contact us first to resolve any payment concerns.

18. Currency Conversion

For international transactions:

Prices displayed in Canadian Dollars may be converted by your financial institution
Exchange rates are determined by your bank or payment processor
Domain is not responsible for currency conversion fees or rate fluctuations
Final charges may differ from the displayed amount due to conversion

19. Record Keeping

You are responsible for maintaining records of your transactions. We recommend:

Saving confirmation emails and receipts
Regularly reviewing your account transaction history
Downloading invoices for your records
Monitoring your payment method statements

Transaction history is available in your account dashboard for a minimum of twelve (12) months.

20. Modifications to Payment Terms

Domain reserves the right to modify these Payment Terms at any time. Changes become effective immediately upon posting to this page. Continued use of our services after modifications constitutes acceptance of the updated terms.

Material changes affecting existing payment obligations will be communicated via email to registered users.

21. Contact Information

For questions regarding payment, billing, or these Payment Terms, please contact us:

Email: [email protected]
Phone: +17804820716
Address: 665 AV SE, Medicine Hat, AB T1A 1H7, Canada

Customer support is available to assist with payment-related inquiries during regular business hours.